Health Advocate will be serving as a “one stop shop” for access to a vast array of information relative to medical care needs. Health Advocate assists employees/retirees or members (and eligible family members) through a staff of Personal Health Advocates (PHAs). Members needing assistance call a special, toll-free Health Advocate telephone number (866-695-8622). The member speaks with a PHA, who then becomes "their" Personal Health Advocate, personally helping them with their issue, problem or other need for assistance. After obtaining the necessary background information, the PHA, assisted by medical directors and benefits and claims specialists, researches and resolves the inquiry and establishes a time frame and method for responding back to the member.